Get Help

Tap "Forgot password" on the sign-in screen. A reset link goes to your email. Didn't get it? Check spam, or message Scout below.

Yes — Settings → Edit Profile → Username. No cooldown.

Settings → Delete Account. Your profile is hidden immediately and permanently removed after 30 days. You can cancel the deletion any time during that window by signing back in.

Trusted Account is granted automatically when you reach Copper tier (200 merit). It unlocks the ability to edit other users' waypoint descriptions and dispute tags.

Post a planned route — your origin, destination, and an optional departure date. Other travelers headed the same direction can see your convoy and request to join. You approve who joins.

When you and a crew member both have Crew Location Sharing enabled (Settings → Privacy), you can see each other's last GPS ping on the map. It's off by default — both people have to opt in.

Travel Party is an ongoing group coordination thread for a trip or route. A Gathering is a one-time meetup event (campfire night, meet-and-greet). Both have group chat included.

Yes. SOS, the deadman switch, beacons, trusted contacts, and the mutual aid mesh are always free — no Nomad Pass required.

You set a check-in cadence. If you miss a check-in, Nomadic sends an alert to your crew with your last known location. It's a server-side cron — it doesn't track your location in the background.

Download map tiles and waypoints for any region before you lose signal. Refresh when you next have a connection — offline data reflects the world as of your last download.

Scout is the AI assistant built into Nomadic. It generates place-context readings (About where you are), waypoint name suggestions, and answers questions in this chat. It uses Anthropic's Claude. Scout can be wrong — always cross-check critical information.

Nomad Pass is an optional subscription that unlocks creation tools — unlimited routes, advanced Field Tools, pro features. Core safety and social features are free.

Two paths. Contribute and hold Iron status (750 active merit) or Obsidian (2,500) and your Pass stays free for as long as you keep showing up. Or, during founder season, bring 10 travelers in for a 24-month Founder Pass — hold Obsidian on your own merit through that window and the Pass stays free, forever.

Force-quit the app and reopen. Settings → About → Restore Purchases also works. If it still doesn't appear, message Scout below and we'll sort it out.

Subscriptions are billed by Apple or Google — refund requests go through the App Store or Play Store. For extenuating circumstances, message us below.

Add accurate waypoints, respond to beacons, help stranded travelers, host verified gatherings, and receive appreciation from the community. There are daily caps to keep things honest.

Flint (starting) → Slate (50 active merit) → Copper (200, grants Trusted Account) → Iron (750, free Pass while held) → Obsidian (2,500, top of the ladder). Tiers are two-way: merit decays gently over 90 days, so holding a tier means continuing to contribute. We warn you 5 days before your Pass would pause and give you a 25-day grace window after that.

Only for deliberate abuse of the merit system (coordinated vouching, fake waypoints, etc.). Honest contributions — even imperfect ones — don't get penalized.

Check Settings → Notifications inside the app. Then check your device's OS notification settings for Nomadic. Force-quit and reopen — the app re-registers its push token on launch.

Most common cause: spotty signal. Photos queue and retry automatically when service returns. If they're stuck for more than 24 hours, message Scout below.

Open the Active Alert screen and tap Acknowledge → Mark false alarm. Your crew will see the resolution. Message us so we know — helps us tune sensitivity.

Tap the user → Report → choose a reason. Block from the same menu. Also use the Report button on any message, gathering, or convoy they created.